Your satisfaction is our priority, and we are committed to ensuring a positive experience with our print and presentation templates. Our refund policy is designed to address any concerns you may have and outline the steps we take to resolve them fairly and efficiently. Whether it’s a technical issue or dissatisfaction with your purchase, we are here to help.

Before Requesting a Refund

We stand behind the quality of our products and strive to provide tools that meet your creative needs. However, we understand that challenges can arise.

Our team is dedicated to supporting you. If you encounter any problems, we encourage you to contact us and open a support ticket. Often, we can quickly resolve issues related to downloading, using, or customizing our templates.

We’re a small, passionate team, and we know that working with tools like Photoshop or Illustrator can sometimes be tricky. Let us assist you in making the most of your purchase before considering a refund.

If, after our efforts, you still feel a refund is necessary, we will be happy to process your request.

To submit a refund request, please use our contact form.

Eligibility for Refunds

1. Download Issues: If you experience technical difficulties that prevent you from downloading a purchased template, please contact us within 7 days of purchase for assistance. If the issue cannot be resolved, a refund may be issued.

2. Defective Files: If the template you purchased is defective or corrupted, we will provide a replacement or refund upon verification of the issue. Please contact us within 7 days of purchase with proof of the defect.

3. Accidental Purchase: Refunds for accidental purchases may be considered on a case-by-case basis. Please contact us within 48 hours of purchase with details.

Non-Refundable Situations

1. Change of Mind: We do not offer refunds for changes of mind after purchase.

2. Downloaded Products: Once a product has been downloaded, refunds are not available unless the file is defective or corrupted.

3. Customization Requests: Refunds will not be issued for templates that have been customized, altered, or modified by the user.

Money-Back Guarantee

At DigitalFiles.net, we believe in the quality of our digital products. That’s why we offer a [X-day] money-back guarantee for all new purchases. If you're not completely satisfied, you may request a full refund within [X] days of your purchase date.

Refund Eligibility

• Refunds are only granted if no files have been downloaded from your account during the refund period.

• After the 60 window, only the most recent renewal payment may be eligible for a refund, provided no downloads were made after renewal.

• Refund requests for one-time purchases of individual digital products are not eligible if the file has already been downloaded.

How to Request a Refund?

To initiate a refund, contact our support team at [your email/contact page]. We aim to process all refund requests within 3-5 business days.

Refund Process

1. To request a refund, please contact us with your order details and a description of the issue.

2. Approved refunds will be processed within 5-7 business days back to your original payment method.

3. If applicable, you may be asked to provide screenshots or other documentation to verify the issue.

We appreciate your trust in our templates and thank you for supporting our work. For any questions or additional help, please reach out to our support team.