Last updated: 30.12.2025
Thank you for shopping at DigitalFiles.net.
We sell digital products such as design templates, logos, and AI-generated images. Please read our refund policy carefully before making a purchase.
Digital Products – No Physical Shipping
All products available on DigitalFiles.net are digital downloads.
No physical items are shipped.
Once a digital file is downloaded or accessed, it cannot be returned in the traditional sense.
Refund Eligibility
Due to the nature of digital products, all sales are generally final.
However, a refund may be considered in the following cases:
- You were charged multiple times for the same product
- You purchased a product but were unable to download it due to a technical issue on our side
- The file provided is corrupted or unusable and we are unable to replace it
Refund requests must be submitted within 7 days of purchase.
Non-Refundable Situations
Refunds will not be provided in these cases:
- Change of mind after purchase
- Lack of knowledge or experience using software (Photoshop, Illustrator, InDesign, etc.)
- Compatibility issues with your device or software
- Failure to read the product description or system requirements
- Downloaded and used digital files
- Subscription usage beyond trial or daily limits
How to Request a Refund
To request a refund, please contact us at: [email protected]